Privacy Policy

Last updated: 2 November 2026

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or buy from our Australian online store selling nicotine and tobacco-related products to adults. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

We operate this website and are the entity responsible for the personal information collected through it. For privacy questions or access/correction requests, contact us using the details on our Contact page. Do not send payment card numbers by email.

Age-restricted products

Our products may contain nicotine and are intended only for adults aged 18 years or over. We may collect date of birth, government ID checks, or age-verification outcomes to meet Australian age-restriction and pharmacy/therapeutic goods supply rules where they apply. Providing false age information is prohibited.

Information we collect

  • Identity & contact: name, email, phone, billing and shipping address.
  • Order & account: products purchased, order history, payment status (we do not store full card numbers; processors handle card data).
  • Age verification: confirmation that you are 18+, and related verification metadata.
  • Technical: IP address, device/browser type, approximate location, cookies and similar technologies, referral URLs.
  • Support: messages you send via forms, email or chat.

How we use information

  • Process, fulfil and deliver orders; provide invoices and shipping updates.
  • Verify age and prevent underage sales and fraud.
  • Provide customer support and manage returns/refunds.
  • Improve site performance, security and shopping experience.
  • Send transactional messages; marketing emails only where permitted (you can unsubscribe).
  • Meet legal, tax, customs and regulatory obligations in Australia.

Cookies and analytics

We use essential cookies for cart, login and security. We may use analytics and advertising cookies (for example Google or Meta) to understand traffic and measure campaigns. You can control cookies via your browser; blocking essential cookies may break checkout.

Sharing and overseas disclosure

We share personal information with service providers who help us run the store: hosting/WAF, payment gateways, shipping carriers, email/SMS providers, fraud-prevention and age-verification vendors, and professional advisers. Some providers may store or process data outside Australia. We take reasonable steps so overseas recipients handle information consistently with the APPs.

Storage and security

We retain order and account records for as long as needed for business, tax and legal purposes, then delete or de-identify where practicable. We use HTTPS, access controls and monitoring. No method of transmission is completely secure; please use a strong unique password for your account.

Your rights

You may request access to, or correction of, your personal information, and you may lodge a complaint with us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC). Marketing opt-out is available in every marketing email.

Children

This site is not directed at anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information, contact us so we can delete it.

Changes

We may update this policy from time to time. The “Last updated” date above will change when we do. Continued use of the site after changes means you accept the updated policy.