Shipping & Delivery

Last updated: 2 November 2026

We ship age-restricted nicotine and related products to eligible addresses in Australia. This page explains methods, timeframes, costs and what happens if a parcel cannot be delivered.

Where we deliver

We currently deliver within Australia only, subject to carrier coverage and any state or territory restrictions on nicotine products. We do not knowingly ship to addresses where sale or delivery would be unlawful. PO Boxes may be limited depending on the carrier and product type.

Processing time

Orders are typically processed within 1–2 business days after payment clearance and successful age checks (if required). Orders placed on weekends or public holidays are processed on the next business day. Peak periods and stock checks can add time; you will receive email updates when your order ships.

Delivery timeframes

Once dispatched, metro deliveries commonly arrive in about 2–5 business days; regional and remote areas may take longer. These are estimates only and not guarantees. Carrier delays, weather and customs/inspection processes (where applicable) can extend delivery.

Shipping costs

Shipping fees are calculated at checkout based on destination, weight/volume and selected service. Promotional free-shipping thresholds (if shown on site) apply only while advertised and may exclude certain remote postcodes or bulky items.

Discreet packaging

Parcels are packed discreetly without advertising nicotine content on the outer label where practicable. Signature or ID on delivery may be required for age-restricted goods.

Failed delivery and address errors

Please ensure your phone number and address are correct. If a parcel is returned because of an incorrect address, refusal, or repeated failed delivery attempts, we may charge re-shipping or deduct return fees from any refund. Unclaimed returned stock may be restocked after a reasonable holding period.

Tracking

When available, tracking details are emailed after dispatch. Contact us via the Contact page if tracking has not updated for several business days after the estimated window.

Damaged or missing items

Inspect parcels on arrival. Report damaged, missing or incorrect items promptly with photos and your order number so we can investigate with the carrier under our Returns & Refunds policy and the Australian Consumer Law.